In this section you can find questions sent daily by our loyal or potential customers to our Customer Service.

Publishing these questions here (as well as our immediate replies), we believe to offer a quality service to all the people that have doubts or questions of any kind but are interested in buying on http://viagranow.eu.

If you have any questions, please contact our "Customer Service for Europe" by sending an e-mail to denise@viagranow.eu. You can also follow our "Live Chat" (on the top of the English page on our website) and one of our operators will answer in English right away.

Product Questions

1. Hi Denise,
Viagra brand, is it the same as in the picture? Where is it made? From what country is it shipped? (Tom)
Dear Tom,
We would like to inform you that Viagra brand we sell is produced by Pfizer and the product does correspond with the photo (you see on our website). This drug is shipped from Great Britain.

2. How can I be sure of product quality? (Ricky)
Dear Ricky,
Our supplier assures us about the quality of these medicines and we have the best suppliers from the world. We have received no complaints from our customers regarding the quality of our medicines.

3. Hi, I wanted to know what is the difference between generic Cialis Soft and generic Cialis. (Fred)
Dear Fred,
Cialis Soft has the same active ingredient as Cialis pills; the only difference is that Cialis Soft is specially designed to be dissolved under the tongue. The advantage lies in the fact that the pill dissolves under the tongue and enters directly into the bloodstream, which means it does not pass through the stomach. Another advantage is the waiting time for effect. It is not necessary to wait 30 to 60 minutes, as in the case of Cialis pills, you can feel the effects of Cialis Soft in about 15-20 minutes.

4. Your Cialis brand is the same that I buy in a regular pharmacy? (Tom)
Dear Tom,
Brand Cialis that we sell is exactly the same product as that one you found in pharmacies. As you can observe, the price difference is obvious.

5. Good afternoon!
Just 2 questions:
Did you have some problems to deliver pills to Belgium from UK?
I am using brand Cialis, what's your advice: Generic Cialis Professional or Cialis Super Active? I would like to order this week.
Have a nice afternoon. (Diego)
Dear Diego,
We would like to inform you that we ship to Belgium without any problems as we ship from Europe to Europe only.
We confirm that Generic Cialis Professional and Generic Cialis Super Active pills are quite similar. Anyway you can read more info about these two products on our website.


Questions about payment methods

1. What is the procedure for payment by bank transfer? (Chris)
Dear Chris,
First of all you must choose the product you want to buy and add your product to your cart. Once you've selected the product, send us an email requesting our bank details. After making the payment, send us an email with the address of delivery and content of the order.
Best regards,

2. Hello I would like to place an order, but I don't manage to!
My Visa card was denied! Why? (Jeffrey)
Dear Jeffrey,
Please try again after 24 hours paying attention to the details of your credit card. You can also choose the second system of payment (second logo). If you do not succeed, contact our Online Chat Support and one of our operators will guide you in your process.
Thank you.

3. Hi Denise,
I do want to place my order but I don't use credit cards. I use my MasterCard debit card. Do you accept it? (James)
Dear James,
We accept MasterCard debit card without any problem.
For any future questions do not hesitate to contact us.

4.  Hello, I'd like to pay by bank transfer, it is possible? (John)
Dear John,
Thank you for your message. We inform you that you can easily make your purchases on http://viagranow.eu paying by bank transfer. We will send you an email with our bank details within 2 minutes.

5.  I wish to place an order on your site but I'm afraid to disclose details of my credit card. (Nick)
Dear Nick,
The payment by credit card on our website is done through the reliable server Semepa, a Spanish company specialized in guaranteed online payments. Note that we use a secure server (SSL), which means that nobody but us reads the information contained in your orders.
For this reason, you can use your credit card on our site because it is even safer than paying in a restaurant. For more transparency and reliability of our payments, you can also read "Vademecum anti-fraud".

6. Dear Denise,
I canceled the order because I am afraid to give my credit card details out on the internet.
I am also aware of fraudulent online pharmacies.
I really want to place an order but I am afraid I will loose my money and not receive what I ordered.
How can I be sure???? (Errol)
Dear Errol,
We would like to inform you that we are a serious and reliable online pharmacy that ships medicines worldwide and we are not interested to steal your 50-100 USD.
Please pay attention that our payment pages begin with https:// and that means we are a secure site with safe payment pages.
You can visit our "Vademecum anti-fraud" for more details about safety ordering online:
We know there are a lot of fake sites that sell Viagra and other products online, but believe us we are a serious and guaranteed site.
You can make some researches on internet as well and see if you find any negative feedback regarding our site.
We remain at your disposal.


Questions about shipping methods

1. Where will I receive my package? (Sheldon)
Dear Sheldon,
If you choose Air Mail Registered shipping, you should receive a notice card giving the date and address of the post office where you can collect your parcel by presenting an act of identification.

2. Hi,
I'm in the USA. Do you ship Cialis here? A little confused by your website. (Michael)
Dear Michael,
We would like to inform you that we ship our medicines worldwide. So you are welcome to place an order anytime!
We remain at your disposal

3. Dear Team, I intend to buy generic Cialis on your site but I wanted to know where you ship the items from, if you have difficulties to deliver to England and what are your shipping methods. Thank you (Brian)
Dear Brian,
We ship Generic Cialis from England and Germany. We ship hundreds of packages a week to all European countries and we have never had any problems except some little delays due to the post.
We have no Customs problems because our packages are shipped from Europe to Europe. In addition, our packages are "Discreet Shipping", that means the item is anonymous and there is nothing written on the package that refers to the content of the package.  We ship to England by Air Mail Registered, the delivery time is 10-14 days and a delay of 1-2 days is possible.
By using this method of shipping you can request your tracking number and follow your order yourself.
Best regards

4. Are you shipping to Canada because a lot of times my order from other sites was stop at the customs?
Thank you (Fred)
Dear Fred,
We would like to inform you that we ship regularly to Canada without registering any Customs problems. We have a lot of customers from Canada so you are welcome to place an order anytime.
All the best

5. Hello,
From which country is Cialis shipped? (Alain)
Dear Alain,
Thank you for your message.
We inform you that brand Cialis and generic Cialis are shipped from UK and generic Cialis (Tadacip) is shipped from Germany.
For any future questions do not hesitate to contact us.
Best regards

6. Hi,
Do you ship to USA and have you had any problems shipping to USA when it comes to Customs -- asking due to the tight security. Thanks (Sandra)
Dear Sandra,
We ship regularly to USA without any Customs problems. We have a lot of customers from your country, so you are welcome to place an order with our company anytime.
All the best

7. Hi, I’m interested in Tadacip (Generic Cialis) by Cipla, from EU. What post do you use to ship it to Germany? And what about Customs problems? (Sean)
Dear customer,
We do not ship Tadacip from EU to Germany. We ship it to Germany by Global Mail. But you can order Generic Cialis 20 mg by Vipro/Aurochem and you will receive your order from UK without any Customs problems.
Kind regards

8. Shipping to Germany.
You still ship to Germany? Any insurance for orders?
(Klein)
Dear Klein,
We do ship to Germany without any Customs problems.
If you tell us what product exactly you want to order, we will be able to tell you from which country we will ship your order.
Anyway if any problems occur, we reship your order immediately.
We remain at your disposal.


9. Good evening,
Do you ship to Canada from Europe?  What is your policy if shipment is
seized by Customs?  I would like to order but have had shipments from
India seized in the past. Thanks. (David)
Dear David,
We inform you that we ship regularly to Canada without registering any Customs problems. We have a lot of customers from your country, so you are welcome to place an order with our company anytime.
We confirm that we do not ship directly from India. The majority of our items are shipped from USA.
If you want to know exactly from which country your order will be shipped, please let us know what product you wish to buy and we will inform you from where your items will be dispatched.
Have a good day!


General Question

1. Hi, can you give me a telephone number so I can ask some questions before purchasing?  (Cristian)
Dear Cristian,
We have created the online service support especially for our customers to ask any questions and information about our online pharmacy. To take full advantage of this service, we advise you to follow our "Live Chat" (on the top of the English page) and one of our operators will answer in English immediately.

2. I ordered twice on 2 different sites and I've never received my order, I want a serious and safe site, how can I be sure yours is safe? (Joe)
Dear Joe,
Firstly note that we ship all packages with a tracking number.
Secondly our website is certified by NetIBA, our payment page is a secure (fixed) one. We offer live chat support and a phone number where you can join us anytime. What else can a website do for its customers?

3. Hi there, I just placed an order on your site, how can I know its status, when is it shipped? (Scott)
Dear Scott,
I would like to inform you that your order Nr.***** Brand Cialis 20 mg, has been accepted by our payment system and will be shipped as soon as possible. Once your order is shipped, you will see in "Your Orders" section the status will change from "authorized" into "shipped". Your item will arrive in 4-7 days, a little delay of 1-2 days is possible due to the post. Please contact us in 3-4 days to give you your tracking number.
Regards

4. Do you write the site name on the package? (Sam)
Dear Sam,
All our packages are "Discreet shipping" which means there is nothing written on the package that refers to the content, even the name of the site.
Kind regards

5. Hello, I see that words will be seen on the receipt for my credit card.
Sincerely (Glenn)
Dear Glenn,
The following inscription will be visible on your receipt: ONLINE BUSINEES GATE W ELCHE + the amount of your purchase.

6. Hi, I want to place an order on http://viagra-freeonline.com, but first I would like to ask some info. Whom do I contact? (Michael)
Hi Michel,
You can contact us by email writing a message to denise@viagranow.eu or contact our "Live Chat" support and one of our operators will answer to all your questions.
Regards

7.  What is written on the package that contains Cialis or Viagra? (Terry)
Dear Terry,
We inform you that drugs like Viagra or Cialis are shipped in discreet packaging - "Discreet shipping", to ensure security and respect your privacy. No statement in connection with the contents of the package.
Best wishes

8. HI, I come from Canada and in my country generic cialis pills are not approved. I want to know if your pills are safe for health, I mean are these fake pills or make by a good pharma? I want to know the shipping fees for Canada and is it safe?
Thank you! (Jean-Pierre)
Dear Jean-Pierre,
We inform you that Generic Cialis that we sell is produced by an Indian pharmaceutical company, and it is well known that India is the only country where the government allows the production of Generic medicines. We have Generic Cialis 20 mg manufactured by Vipro/Aurochem/Cipla and Generic Cialis 10 mg manufactured by Cipla.
So our Generic Cialis pills are effective and safe for your health.
We confirm that we ship regularly to Canada without registering any Customs problems.
The shipping fees for your country are:
By EMS Courier (35 USD), (delivery: 4-7 days)
By Air Mail Registered (30 USD), (delivery: 7-10 days)
All the best

9. Hi from Germany,
I had a bad experience 1 year ago with a company I bought Levitra from. I’d like to buy Levitra from Your site as it seems secure but how can I be sure I will receive my order safe without any Customs problems. (Georg)
Dear Georg,
We ship regularly to Germany and we do not register any Customs problems. So you can safely place an order on our site anytime. We inform you that we ship Levitra to Germany from EU and from UK, so you will not have any problems, we guarantee.
All the best